JFC. What a waste of time and money. I called up to make an appointment with my psych, and the receptionist is already on the phone with someone. Can I hold? Yeah, sure, why not. 20 Minutes later I'm still holding. I hang up and call back from the home phone now that I'm home. Explain the situation. 'Oh no, everyone in that office is with someone right now and have been for a while, I'll get someone to call you back.'
AND WHAT. YOU COULDN'T HAVE TOLD ME THAT BEFORE I WASTED 20 MINUTES (AND A LOT OF MONEY CONSIDERING I WAS ON MY MOBILE) ON HOLD?!